Position summary:

We are seeking a proactive and technically sound Network L1 Engineer to join our global 24x7 network operations team. The role involves first-level support for enterprise network infrastructure, issue triaging, and collaboration with L2 teams for resolution. The ideal candidate will have hands-on experience in a corporate or enterprise networking environment, with a solid foundation in L1-level troubleshooting and incident response.

Note:

Please do not apply if your experience is primarily in ISP NOC, telecom core networks, customer provisioning, desktop support, field support for ISP/telecom/banking, or L1 monitoring roles.

Key Responsibilities:

· Provide first-line support for enterprise network issues including WAN, LAN, VPN, and wireless

· Perform initial L1-level troubleshooting of routers, switches, firewalls, wireless controllers

· Manage and triage alerts; escalate as needed to L2 teams with preliminary analysis.

· Support basic network configurations, connectivity testing, and hardware health checks

· Ensure timely logging, categorization, and documentation of incidents and service requests

· Execute standard operating procedures (SOPs) and follow predefined runbooks for repetitive tasks

· Assist in collecting logs, configuration data, and other artifacts for deeper analysis by L2/L3 teams

· Work in rotational shifts for 24x7 global operations including night and weekend coverage

· Maintain shift handover notes and status updates to ensure operational continuity

· Collaborate with internal stakeholders and vendors on ticket updates and follow-ups

Required Skills & Qualifications:

· Total Experience: 2 to 3 years

· Relevant Network Experience (Enterprise/Corporate): 1 to 2 years

· Proven hands-on L1-level experience with enterprise networking technologies

(Cisco, Juniper, Fortinet, etc.)

· Familiarity with network security best practices and configurations

· Ability to work in 24x7 shift operations, including night/weekend rotations

Preferred Skills & Qualifications:

· Bachelors in Computer Science/IT/Electronics Engineering, M.C.A. or equivalent University degree

· Industry certifications such as CCNA, CompTIA Network+ or equivalent

· Strong documentation, verbal and written communication skills

· Good analytical, problem-solving, and decision-making skills

· Excellent communication and interpersonal skills to collaborate with cross-functional teams