About the Role

Gruve is seeking an experienced and innovative leader to serve as Senior Manager of Information Technology (IT). The Senior Manager will be responsible for managing IT and data infrastructure assets globally, ensuring Gruve’s technology platforms and systems are aligned with its business strategy of delivering software and services. The Senior Manager of IT will collaborate closely with service practice organizations to identify and implement technology solutions that drive business growth, improve operational efficiency, and ensure customer satisfaction, all while ensuring business and customer SLAs are met.

In this leadership role, you’ll help establish technical and program standards and lead a team of IT engineers. Your focus will be on coordination and collaboration with IT partners and managed services, ensuring governance and compliance with ITSM standards, and supporting the technical growth and development of IT team members. You’ll also work with other IT leaders globally to ensure technical requirements and service delivery are consistent.

Key Responsibilities

• Maintain a comprehensive IT strategy that aligns with the organization's overall business objectives in partnership with the IT leadership team.
• Oversee the management of all IT and data infrastructure assets globally, including servers, storage systems, network devices, security platforms and other computer hardware in both data center and public cloud.
• Provide technical leadership to the IT team, including setting priorities, allocating resources, tracking program and project activities and ensuring that the team has the necessary expertise to deliver against the organization’s OKRs.
• Collaborate with service practice organizations to identify and implement technology solutions that drive business growth, improve operational efficiency, and ensure customer satisfaction.
• Ensure the security, integrity, and availability of all IT assets and systems in partnership with managed services teams.
• Work closely with external partners, such as vendors and third-party service providers, to ensure that the organization's IT needs are met when leveraging as-a-service solutions.
• Stay up to date with emerging technologies and trends and advise the organization on their potential impact.

Basic Qualifications

• B.E / B. Tech degree in computer science, information technology, or master’s degree preferred
• 8+ years of experience in IT leadership roles, with a proven track record of managing IT teams and delivering results

Preferred Qualifications

• Technical skills with data center infrastructure, including servers, operating systems, virtualizations.
• Experience with DevOps technologies like Kubernetes.
• Strong experience with network switches and routers, firewalls, storage systems.
• Cloud service offerings like AWS, Azure, and GCP.
• Experience working with Project and Program Management teams to successfully deliver IT transformation and change management projects
• Experience with Project and Program Management platforms
• Strong knowledge of IT security principles and practices
• Strong knowledge of ITSM models and application in large organizations
• Proven experience in managing large-scale IT projects and initiatives
• Strong technical knowledge of IT architectures, including platform integration, network configuration and infrastructure requirements
• Excellent communication, collaboration, presentation, and interpersonal skills
• Ability to work effectively in a fast-paced, dynamic environment
• Strong analytical and problem-solving skills
• Ability to travel occasionally, as needed

Equal Employment Opportunity

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Work Environment

• This position may require working in a fast-paced environment.
• On-site presence is required