_{Position summary:}

_{The Service Delivery Engineer for Cybersecurity is a key technical role, focused on supporting our cybersecurity solutions for clients. This job also involves showing clients how our offerings work and what benefits they bring through Proof of Value (POV) and Proof of Concept (POC) demonstrations. One other role is helping with Korea’s security compliance. You'll help clients understand rules like South Korea's Personal Information Protection Act (PIPA) and support them in passing necessary checks. You'll work directly with clients to set up and adjust solutions, check system health, and provide technical guidance. This helps build strong client relationships with good service and clear communication.}

사이버보안 분야의 Service Delivery Engineer는 고객 대상 사이버보안 솔루션을 기술적으로 지원하는 핵심 역할입니다. 이 직무는 또한 POV 및 POC 데모를 통해 당사의 솔루션이 어떻게 작동하는지, 어떤 가치를 제공하는지를 고객에게 효과적으로 전달하는 일을 담당합니다. 개인정보보호법(PIPA) 등 국내 규제를 고객이 이해하고 관련 점검을 통과할 수 있도록 지원하는 한국 내 보안 컴플라이언스 지원도 주요 역할 중 하나입니다.

이 포지션은 고객과 직접 협업하며 솔루션을 구축·조율하고, 시스템 상태를 점검하며, 기술적인 가이드를 제공하게 됩니다. 이를 통해 고객과의 신뢰를 구축하고, 높은 수준의 서비스와 명확한 커뮤니케이션을 제공하는 것이 목표입니다.

_{Key Roles & Responsibilities}

_{Technical Service Delivery & Validation (기술 딜리버리 및 검증)}

• _{Lead the deployment and configuration of cybersecurity solutions, ensuring seamless integration into client environments.}
• _{Conduct Proof of Value (POV) and Proof of Concept (POC) engagements to demonstrate the effectiveness and tangible benefits of our solutions to clients.}
• _{Provide in-depth technical support and troubleshooting for deployed cybersecurity solutions, resolving complex issues efficiently.}
• _{Design cybersecurity solutions for user, network, and cloud protection with no room for error.}
• _{Develop technical documentation, including architecture design and operational guides, for implemented solutions.}

_{Customer Engagement & Compliance Support (고객 대응 및 규제 준수 지원)}

• _{Engage regularly with clients to understand their security landscape, objectives, and evolving requirements.}
• _{Serve as a trusted advisor for security best practices and technology adoption, building strong client relationships.}
• _{Perform detailed analysis and risk assessments, considering regulatory and compliance requirements.}
• _{Capture meeting notes and action items, ensuring timely follow-up and closure of tasks with both internal and external stakeholders.}

_{Solution Design & Optimization (솔루션 설계 및 최적화)}

• _{Proficiently design end-to-end cybersecurity solutions, including managed and professional services, tailored to customer needs and integrated with existing environments.}
• _{Collaborate with internal teams to ensure proposed solutions are feasible, scalable, and align with the company's technical capabilities.}
• _{Prepare solution documentation, architecture diagrams, and compliance framework summary guidelines as required.}

_{Technical Knowledge & Development(기술 역량 개발)}

• _{Maintain up-to-date knowledge of security technology trends, emerging threats, and new cybersecurity and network technologies.}
• _{Research and analyze competitors' security products, identifying differentiators and positioning our company’s solutions effectively.}

_{Basic Requirements}

• _{Bachelor's degree in computer science, cybersecurity, information technology, or related}
• _{Minimum 5 years of experience in cybersecurity or related IT security fields}
• _{Strong ability to write structured security reports and create reusable report templates}
• _{Able to explain security solutions or technologies to customers in a clear and professional manner, and able to conduct POC or POV for security solutions}
• _{Comfortable with business level of English (verbal and written)}

_기본요건

• 컴퓨터공학, 사이버보안, 정보기술 등 관련 전공 학사 이상

• 사이버보안 또는 IT 보안 관련 분야 경력 5년 이상

• 구조화된 보안 리포트를 작성하고 재사용 가능한 리포트 템플릿을 만드는 역량

• 보안 솔루션 또는 기술을 고객에게 명확하고 전문적으로 설명할 수 있는 능력, POC/POV 수행 가능

• 비즈니스 수준의 영어 구사 능력 (구두 및 문서)

_{Preferred Qualifications}

• _{Proficient in English communication, especially in professional/technical settings}
• _{Experience with security vendors and products (e.g., Cisco, Palo Alto, Fortinet, Zscaler/Netskope, CrowdStrike, Splunk, etc.)}
• _{Hands-on experience with ISMS or ISMS-P compliance projects}
• _{Experience working in a cloud environment and cloud security will be a value add.}
• _{Holding relevant certifications such as CPPG or other security/privacy-related credentials}
• _{Knowledge of network security, cloud security (AWS, Azure, GCP), data security, and compliance standards (e.g., ISO 27001, NIST, GDPR, HIPAA).}

_{우대 요건}

• 영어로 전문/기술 커뮤니케이션이 가능한 분

• 보안 벤더 및 제품 경험 (예: Cisco, Palo Alto, Fortinet, Zscaler/Netskope, CrowdStrike, Splunk 등)

• ISMS 또는 ISMS-P 컴플라이언스 프로젝트 실무 경험

• 클라우드 환경 및 클라우드 보안 관련 경험

• CPPG 또는 보안/프라이버시 관련 자격증 보유자

• 네트워크 보안, 클라우드 보안(AWS, Azure, GCP), 데이터 보안 및 컴플라이언스 표준(예: ISO 27001, NIST, GDPR, HIPAA)에 대한 이해