Strategic Account Manager, Customer Experiences

We are seeking a highly skilled Strategic Account Manager to join our Customer Experiences team. This role involves building excellent customer relationships, identifying strategic clients, developing compelling value propositions, and demonstrating a deep understanding of our services practices. The ideal candidate will possess a strong grasp of customer journey optimization, AI-driven sales strategies, and various methods to enhance customer experiences across multiple touchpoints. Prior experience in managing customer experience initiatives and driving revenue growth through data-driven insights is essential.

고객 경험(Customer Experiences) 팀과 함께할 역량 있는 Strategic Account Manager를 찾습니다. 본 포지션은 전략 고객을 식별하고, 신뢰할 수 있는 고객 관계를 구축하며, 매력적인 가치 제안을 개발하고, 당사의 서비스 운영 전반에 대한 이해를 바탕으로 활동하게 됩니다. 고객 여정 최적화, AI 기반 세일즈 전략, 다양한 접점에서의 경험 개선에 대한 관심이 있고, 데이터 기반 인사이트를 통해 더 나은 고객 경험을 만들어가고자 하는 분이라면 잘 맞는 역할입니다. 관련 경력이 있다면 좋지만, 의지가 있고 배우려는 자세가 있는 분이라면 충분히 도전해볼 수 있습니다.

Key Responsibilities

• Develop and Maintain Client Relationships: Build strong, long-term relationships with key clients, acting as a trusted advisor and strategic partner.
• Assess and Validate Customer Needs: Continuously assess, clarify, and validate customer requirements to tailor solutions that meet their specific goals.
• Implement Customized Solutions: Develop and implement customized solutions that address client challenges and opportunities, leveraging AI-driven insights and customer experience strategies.
• Deliver Exceptional Customer Service: Provide exceptional customer service and support to ensure high satisfaction ratings, resolving issues promptly and effectively.
• Drive Revenue Growth: Identify opportunities for upselling and cross-selling, contributing to revenue growth through strategic account management.
• Collaborate with Internal Teams: Work closely with internal departments to ensure timely delivery of products and services, aligning with client needs.
• Track Performance Metrics: Monitor key account metrics and communicate progress to both internal and external stakeholders.
• Stay Informed on Industry Trends: Remain informed about new technologies and market conditions affecting the customer experience industry.

Basic Qualifications

• Bachelor's or Master's degree in a related area
• Prior experience in selling customer experiences solutions.
• Proven team-building and leadership skills.

Preferred Qualifications

• Previous work experience related to snowflake, Microsoft dynamics or similar platforms
• Familiarity with Salesforce or similar CRM platforms.