About the Role

We’re seeking a skilled and customer-focused IT Desktop Support Technician to join our team in support of a global life sciences client. This is a hands-on desktop support role working in a dynamic, fast-paced environment, providing technical assistance to end-users ranging from corporate staff to lab-based teams. You’ll be part of an on-site IT support group responsible for ensuring a seamless technology experience across multiple departments.

Key Responsibilities

• Provide Level 1 and Level 2 desktops support for end-users onsite
• Troubleshoot hardware and software issues on Windows systems
• Support mobile devices, printers, AV equipment, and other end-user peripherals
• Manage user accounts and access permissions via Active Directory and other tools
• Assist with imaging, deploying, and maintaining end-user systems and laptops
• Maintain ticket documentation using an ITSM platform
• Collaborate with client-side IT teams on rollouts, upgrades, and system improvements
• Ensure compliance with client-specific IT policies and procedures, including those in regulated environments

Basic Qualifications

• 2+ years of hands-on IT support experience in an enterprise or scientific environment
• Strong troubleshooting skills with Windows 10/11, macOS, and Microsoft 365
• Familiarity with Active Directory, VPNs, SCCM, and mobile device management (MDM) tools
• Experience working in ticketing systems like ServiceNow or Jira Service Desk
• Excellent interpersonal and communication skills
• Ability to work independently and prioritize tasks in a fast-paced environment

Preferred Qualifications

• Experience supporting users in regulated industries (e.g., pharma, biotech) is a plus
• Relevant certifications (e.g., CompTIA A+, ITIL, Microsoft) are preferred but not required

Salary Range

• $35,000 - $40,000 USD