Senior Incident Response Investigator
Gruve
About Gruve
Gruve is an innovative software services startup dedicated to transforming enterprises to AI powerhouses. We specialize in cybersecurity, customer experience, cloud infrastructure, and advanced technologies such as Large Language Models (LLMs). Our mission is to assist our customers in their business strategies utilizing their data to make more intelligent decisions. As a well-funded early-stage startup, Gruve offers a dynamic environment with strong customer and partner networks.
About the Role
Gruve is looking for individuals who are ready to assume technical ownership and demonstrate a drive to tackle complex problems, conduct thorough analysis, work with AI workflows, and effectively triage incidents. The role will involve direct, hands-on engagement with customers to spearhead the response and resolution efforts for critical customer operational issues across the globe
Key Responsibilities
- Lead complex Incident Response investigations to determine root cause and remediate issues efficiently
- Develop and refine Incident Response playbooks
- Serve as escalation point for customer issues with our internal sales team
- Ensure compliance with service-level agreements (SLAs) and customer communication expectations.
- Author client deliverables including, after-action reports, lesson learned, tabletop exercise outputs, and compromise assessment findings.
Basic Qualifications
- 6+ years of experience in incident response or a related technical field
- Ability to prioritize multiple projects and meet deadlines
- Excellent communication skills with the ability to brief non-technical stakeholders and leadership during high pressure incidents with clarity and confidence
- Experience in a hands-on technical role functioning as an incident responder or related technical role
- Experience in leading customer engagements and managing the execution of industry best practices
- Deep knowledge conducting incident responses in a cloud environment, on computer networks, in container environments, or on endpoint devices.
- Working knowledge in conducting digital forensic analysis, cyber threat intelligence, or threat hunting.
Preferred Qualifications
- Experience in working at a fast-paced startup or early-stage company
- Experience in building repeatable processes, documentation, and offerings that can be packaged as client-facing services
- Law enforcement background or connections
- Exposure with AI workflows
- Basic scripting for automation
- Relevant certifications
Salary Range
$160,000 - $200,000 USD
Why Gruve
At Gruve, we foster a culture of innovation, collaboration, and continuous learning. We are committed to building a diverse and inclusive workplace where everyone can thrive and contribute their best work. If you’re passionate about technology and eager to make an impact, we’d love to hear from you.
Gruve is an equal opportunity employer. We welcome applicants from all backgrounds and thank all who apply; however, only those selected for an interview will be contacted.