Position Summary:

We are seeking an experienced Senior Manager of Global Data Center Operations to lead our Pune-based team in managing multiple data center facilities across the United States. This critical leadership position requires a strategic thinker who can effectively manage geographically distributed operations on a 24/7/365 basis, ensuring seamless delivery of network, security, and operational technology services. The successful candidate will be responsible for building high-performing teams, optimizing shift operations, and maintaining sophisticated multi-tenant environments that meet the diverse needs of our clients.

Key Responsibilities:

Team Leadership & Management-

• Lead, mentor, and develop a team of IT and OT operations professionals based in Pune, India
• Design and implement optimal shift schedules to ensure comprehensive 24/7 coverage across US time zones
• Conduct performance evaluations, provide coaching, and foster a culture of continuous improvement
• Build succession plans and develop talent pipelines for critical operational roles
  

Operations Management-

• Oversee day-to-day operations of multiple US-based data center sites from the Pune operations center
• Coordinate remote resource management and on-site dispatch requirements to ensure rapid response to incidents
• Establish and maintain service level agreements (SLAs) and ensure consistent achievement of operational metrics
• Implement and refine operational procedures, runbooks, and escalation protocols

Multi-Tenant Environment Management-

• Design, build, and maintain tenant-specific operational environments with customized dashboards and alerting systems
• Ensure proper segregation of client data and monitoring capabilities across multiple tenant environments
• Collaborate with clients to understand their unique operational requirements and translate them into actionable monitoring and response protocols

Network & Security Operations-

• Provide strategic oversight of network operations, including monitoring, troubleshooting, and optimization
• Ensure robust security operations practices are maintained across all managed environments
• Coordinate with security teams on incident response and remediation activities

Operational Technology (OT) Management-

• Oversee OT systems including building management, power distribution, cooling, and environmental monitoring
• Ensure integration between IT and OT operations for comprehensive facility management
• Maintain awareness of OT-specific security considerations and compliance requirements

Stakeholder Management-

• Serve as the primary point of contact for escalated operational issues
• Provide regular reporting on operational performance, incidents, and improvement initiatives
• Collaborate with US-based leadership and site teams to ensure alignment and effective communication

Basic Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field
• Minimum 10+ years of progressive experience in IT and OT operations management
• Proven track record leading moderate to large operations teams (15+ members)
• Extensive experience managing remote teams and coordinating on-site dispatch operations
• Strong expertise in data center operations, including network infrastructure, security operations, and facility management
• Demonstrated experience with 24/7 operations management and shift optimization
• Hands-on experience designing and implementing multi-tenant operational environments, including Kubernetes orchestrated environments in rack-scale facilities
• Experience with AI systems requirements, including GPUs, models and use cases for inference workloads
• Proficiency with monitoring platforms, dashboard creation, and alerting systems
• Experience working across multiple time zones, particularly supporting US-based operations
• Strong understanding of ITIL or similar operational frameworks
• Excellent communication skills with the ability to effectively engage with technical teams and business stakeholders
• Willingness to work flexible hours to accommodate overlap with US business hours when necessary

Preferred Qualifications:

• Master's degree in a relevant technical or business discipline
• Professional certifications such as ITIL Expert, PMP, CISSP, CCNP, or equivalent
• Experience in managed services or multi-client operational environments
• Background in both IT and OT convergence initiatives
• Familiarity with cloud infrastructure and hybrid data center environments
• Experience with automation and orchestration tools for operational efficiency
• Knowledge of compliance frameworks (SOC 2, ISO 27001, etc.)
• Previous experience managing operations for US-based clients from offshore locations
• Demonstrated success implementing operational improvement initiatives and achieving measurable results
• Experience with incident management platforms (ServiceNow, Jira Service Management, etc.)
• Strong analytical skills with experience in operational metrics and reporting
• Proven ability to build and scale operational teams in high-growth environments