Customer Success Engineer
NeuBird.ai
Sales & Business Development, Customer Service
Illinois, USA · San Francisco, CA, USA
Posted on Dec 26, 2025
Job Description:At NeuBird, we’re building the future of real-time reactive IT operations with Generative AI. Our Agentic AI SRE is an autonomous AI Agent that detects, diagnoses, and resolves production incidents in real time. To deliver this vision to customers, we need engineers who can build, test, and refine solutions, making sure every feature performs flawlessly in real-world environments.As a Solution Engineer, you’ll work at the intersection of product, engineering, and customers—building solutions, validating new features, stress-testing systems, and running customer POCs. You’ll move fast, work across teams, and directly influence how customers experience our AI-driven platform.What You’ll Do- Build and deliver solutions for internal use and customer POCs, ensuring they meet real-world needs.- Test and validate new features, integrations, and solutions before release.- Run customer POCs and pilots, designing test plans that reflect real-world scenarios.- Collaborate closely with backend, AI, and product teams to identify gaps and ensure seamless end-to-end performance.- Create and maintain automation scripts and frameworks to streamline solution development and validation.- Provide actionable feedback that shapes product direction and enhances customer outcomes.What We’re Looking For- Strong experience in solution building, testing, and validation.- Familiarity with APIs, distributed systems, and cloud platforms (AWS/GCP/Azure).- Hands-on with automation tools and scripting (Python preferred).- Comfortable working directly with customers on POCs and pilots.- Curiosity and adaptability to work where AI meets backend orchestration.Why You’ll Love It Here- Direct Customer Impact – The solutions you build and validate will power critical AI-driven operations for enterprises.- Varied Challenges – Work on everything from backend APIs to AI-driven workflows in real-world scenarios.- High Growth & Visibility – Influence product delivery, engineering decisions, and customer outcomes.- Fast-Paced, Collaborative Team – Join a passionate group of builders who value speed, creativity, and impact.To apply, email: careers@neubird.ai