IT Support Analyst
Qventus
On this journey for over 12 years, Qventus is leading the transformation of healthcare. We enable hospitals to focus on what matters most: patient care. Our innovative solutions harness the power of machine learning, generative AI, and behavioral science to deliver exceptional outcomes and empower care teams to anticipate and resolve issues before they arise.
Our success in rapid scale across the globe is backed by some of the world's leading investors. At Qventus, you will have the opportunity to work with an exceptional, mission-driven team across the globe, and the ability to directly impact the lives of patients. We’re inspired to work with healthcare leaders on our founding vision and unlock world-class medicine through world-class operations.
About the Role:
Are you the next Qventoid? We’re looking for a tech-savvy IT Support Analyst to provide exceptional desktop support for our corporate employees and contractors. In this role, you will be the backbone of our daily operations, ensuring seamless technological experiences aligned with Qventus's mission of delivering innovative solutions.
As an IT Support Analyst, you will perform critical tasks such as troubleshooting common desktop issues, assisting with troubleshooting enterprise application issues, and ensuring efficient IT onboarding and offboarding. Your role is pivotal in managing hardware, monitoring licenses, and upholding our corporate security and compliance standards.
About the Key Responsibilities:
- Troubleshoot and resolve desktop issues, offering prompt and efficient support.
- Install and upgrade hardware/software, focusing on streamlining the provisioning process.
- Monitor and manage licenses to ensure each team has the necessary tools for success.
- Design and implement an efficient IT onboarding/offboarding process for all personnel.
- Manage hardware logistics, including purchasing, shipping, and inventory.
- Uphold corporate security and compliance, ensuring a secure and compliant IT environment.
About What We’re Looking For:
- 3-5 years of experience in corporate IT.
- Associate degree in a technical field or equivalent work experience.
- Profound knowledge of operating systems (Primary: Mac | Linux | Windows).
- Exceptional problem-solving and critical thinking abilities.
- Attention to detail and a systematic approach to tasks.
- Strong organizational, time management, and prioritization skills.
- Excellent communication skills, adept at explaining complex concepts in simple terms.
- Commitment to outstanding customer service and interpersonal skills.
- Patience and focus, maintaining composure in challenging situations.
It’s a Plus if You Have…
- Experience with AWS services.
- Software programming experience (bash, Java, Python).
- Experience configuring SSO using OKTA and Google as an Identity provider.
Qventus values diversity in its workforce and proudly upholds the principles of Equal Opportunity Employment . We welcome all qualified applicants and ensure fair consideration for employment without discrimination based on any legally protected characteristics, including, but not limited to: veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, gender identity, age, pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law (collectively, "protected characteristics"). Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.
Qventus participates in the E-Verify program as required by law and is committed to providing reasonable accommodations to individuals with disabilities in compliance with Americans with Disabilities Act (ADA). In compliance with the California Consumer Privacy Act (CCPA), Qventus provides transparency into how applicant data is processed during the application process. Candidate information will be treated in accordance with our candidate privacy notice.
*Benefits and perks are subject to plan documents and may change at the company's discretion.
*Employment is contingent upon the satisfactory completion of our pre-employment background investigation and drug test.