Senior Implementation Success Partner - Patient Care Coordination
Qventus
On this journey for over 12 years, Qventus is leading the transformation of healthcare. We enable hospitals to focus on what matters most: patient care. Our innovative solutions harness the power of machine learning, generative AI, and behavioral science to deliver exceptional outcomes and empower care teams to anticipate and resolve issues before they arise.
Our success in rapid scale across the globe is backed by some of the world's leading investors. At Qventus, you will have the opportunity to work with an exceptional, mission-driven team across the globe, and the ability to directly impact the lives of patients. We’re inspired to work with healthcare leaders on our founding vision and unlock world-class medicine through world-class operations. #LI-JB1
As a Senior Implementation Success Partner, you will lead and manage client implementations, serving as a strategic partner to healthcare organizations and ensuring successful delivery of Qventus solutions. This role will require close collaboration with clients, R&D, and cross-functional teams to drive adoption, resolve challenges, and deliver measurable outcomes. You will play a hands-on role in managing day-to-day client operations, gathering feedback, and ensuring long-term success.
Key Responsibilities:
-
Day-to-Day Client Management: Oversee daily operations at assigned clients, including running project management (PM) meetings and ensuring alignment across stakeholders.
-
Collaboration with Client Teams: Set agendas for working groups, facilitate feedback sessions with client teams (e.g., RNs), and serve as the point of contact for Patient Concierge escalations.
-
Implementation Execution: Guide clients through the implementation journey, from assessments and future-state design to configuration, training, and go-live support.
-
Feedback & Resolution: Gather client feedback on solutions, identify issues, and collaborate with R&D to resolve problems while ensuring client satisfaction.
-
Documentation & Standardization: Develop and maintain standardized implementation documentation and training materials to improve processes and scalability.
-
Point of Contact for Support: Serve as the primary escalation point and support contact for clients, addressing concerns and providing timely resolutions.
-
Value Creation & ROI Validation: Define and measure value-creation initiatives, validate ROI metrics, and help clients navigate their organizations to achieve and demonstrate measurable outcomes.
-
Training & Enablement: Deliver tailored training sessions to prepare client teams for solution adoption and provide ongoing support during and post-go-live.
-
Cross-Functional Collaboration: Partner with R&D, Product, and other internal teams to prioritize client needs and inform future solution enhancements.
-
Operational Oversight: Align go-live schedules with organizational readiness, avoiding resource bottlenecks and ensuring seamless rollouts.
What We’re Looking For:
-
5+ years of experience in implementation, client success, or project management, preferably within healthcare or enterprise SaaS environments.
-
Strong experience managing day-to-day operations for clients, running project management meetings, and setting agendas for cross-functional teams.
-
Exceptional communication and relationship-building skills, with the ability to engage with stakeholders at all levels.
-
Demonstrated ability to resolve escalations, manage competing priorities, and deliver polished, professional communications.
-
Analytical and problem-solving skills, with a track record of identifying issues, gathering feedback, and driving solutions.
-
Familiarity with healthcare operations and workflows.
-
A collaborative and detail-oriented mindset, with a focus on delivering results and creating value for clients.
It’s a Plus if You Have…
-
Familiarity with AI-driven or machine-learning-powered solutions, especially in a healthcare context.
-
Background in change management, consulting, or organizational transformation.
-
Technical expertise in configuring enterprise software solutions.
Compensation for this role is based on market data and takes into account a variety of factors, including location, skills, qualifications, and prior relevant experience. Salary is just one part of the total rewards package at Qventus. We also offer a range of benefits and perks, including Open Paid Time Off, paid parental leave, professional development, wellness and technology stipends, a generous employee referral bonus, and employee stock option awards.
Qventus values diversity in its workforce and proudly upholds the principles of Equal Opportunity Employment . We welcome all qualified applicants and ensure fair consideration for employment without discrimination based on any legally protected characteristics, including, but not limited to: veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, gender identity, age, pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law (collectively, "protected characteristics"). Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.
Qventus participates in the E-Verify program as required by law and is committed to providing reasonable accommodations to individuals with disabilities in compliance with Americans with Disabilities Act (ADA). In compliance with the California Consumer Privacy Act (CCPA), Qventus provides transparency into how applicant data is processed during the application process. Candidate information will be treated in accordance with our candidate privacy notice.
*Benefits and perks are subject to plan documents and may change at the company's discretion.
*Employment is contingent upon the satisfactory completion of our pre-employment background investigation and drug test.