Director, Implementation Success
Qventus
On this journey for over 12 years, Qventus is leading the transformation of healthcare. We enable hospitals to focus on what matters most: patient care. Our innovative solutions harness the power of machine learning, generative AI, and behavioral science to deliver exceptional outcomes and empower care teams to anticipate and resolve issues before they arise.
Our success in rapid scale across the globe is backed by some of the world's leading investors. At Qventus, you will have the opportunity to work with an exceptional, mission-driven team across the globe, and the ability to directly impact the lives of patients. We’re inspired to work with healthcare leaders on our founding vision and unlock world-class medicine through world-class operations. #LI-JB1
We’re looking for an experienced Director, Implementation Success to join our Perioperative Care Coordination (PCC) Delivery team. In this role, you will leverage your expertise in leading complex technical and clinical implementations to ensure client implementations are delivered at the highest level of quality. You’ll work cross-functionally with client executives, product, engineering, sales and R&D to shape solutions that deliver measurable value.
This is a high-impact role that will influence our PCC Strategy, strengthen customer outcomes, and shape our company’s growth trajectory.
Key Responsibilities
- Build and lead an exceptionally strong implementation team through effective leadership, radical candor, and strategic resource allocation and forecasting
- Develop a deep understanding of Pre-Anesthesia and Pre-Surgical workflows to identify high-leverage opportunities that drive meaningful ROI improvement
- Collaborate closely with client PAT teams and internal product, engineering and delivery teams to define the most efficient path to ROI and ensuring our implementations successfully deliver ROI quickly
- Own the design, execution, and optimization of highly complex and innovative technical implementations to support client-guided goals and a standardized ROI methodology
- Represent Qventus in executive client meetings and steering committees, providing an executive presence that ensures we engage with clients and executive stakeholders to achieve referenceability through successful delivery, validate concepts and gather feedback
- Ensure a seamless user experience that balances simplicity, rigor, and delight
- Mentor and support cross-functional teammates across sales planning, Client IT teams, EMR workflows, clinical workflow best practices, and product roadmapping
- Deliver and communicate a cohesive product vision that aligns with company goals
What We’re Looking For
- 3+ years of experience in owning a functional implementation team including strategic accountability
- Proven track record in process excellence, product collaboration, enabling ROI, obtaining client references, executive management, and people/team development and management.
- Proven ability to design repeatable, scalable implementation models that reduce time-to-value while preserving customer trust
- Experience reducing time-to-value through standardization, automation, and clear implementation tiers
- Proven ability to balance configurability vs. standardization in complex healthcare environments
- Experience leading organizational change in clinical or operational healthcare settings
- Deep domain knowledge in healthcare IT interfacing with hospital EMRs
- Strong communicator with the ability to influence and collaborate across all levels
- A systems thinker who balances big-picture vision with attention to detail
- Passion for real-world impact and solving meaningful problems
Bonus Points For
- Direct experience with Epic or Cerner
- Background in hospital EMR systems implementations
- Building strong, high-performing, mission-driven teams that galvanize clients and enable success
Compensation for this role is based on market data and takes into account a variety of factors, including location, skills, qualifications, and prior relevant experience. Salary is just one part of the total rewards package at Qventus. We also offer a range of benefits and perks, including Open Paid Time Off, paid parental leave, professional development, wellness and technology stipends, a generous employee referral bonus, and employee stock option awards.
Qventus values diversity in its workforce and proudly upholds the principles of Equal Opportunity Employment . We welcome all qualified applicants and ensure fair consideration for employment without discrimination based on any legally protected characteristics, including, but not limited to: veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, gender identity, age, pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law (collectively, "protected characteristics"). Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.
Qventus participates in the E-Verify program as required by law and is committed to providing reasonable accommodations to individuals with disabilities in compliance with Americans with Disabilities Act (ADA). In compliance with the California Consumer Privacy Act (CCPA), Qventus provides transparency into how applicant data is processed during the application process. Candidate information will be treated in accordance with our candidate privacy notice.
*Benefits and perks are subject to plan documents and may change at the company's discretion.
*Employment is contingent upon the satisfactory completion of our pre-employment background investigation and drug test.